01Who we are
- 1.1Britain Car Parks is a trading name of Britain Car Parks Ltd, a company registered in England and Wales, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
- 1.2We do not own or run any car park. Every parking product on our site is provided by an independent operator: a park and ride, meet and greet or on-airport company we have checked and contracted with.
- 1.3When you book, your contract for the parking itself is with the provider, and you are subject to the provider's own terms and conditions. Our role is to show accurate, comparable prices and to take the booking and payment on the provider's behalf.
- 1.4Hotels, flights, car hire and lounges are covered by our separate hotels, flights and travel services terms.
02Using the site
- 2.1We work with providers to keep prices, availability and product details up to date. We cannot promise the site is free of errors at every moment, as availability changes in real time and providers sometimes update prices faster than we can show them.
- 2.2Where a price shown in your search was wrong because of a provider or system error, we will tell you the correct price before you pay. You are never charged an amount other than the one you confirmed at checkout.
- 2.3You must be 18 or over and able to enter a contract to book with us.
- 2.4You are responsible for the details you give us, such as dates, vehicle registration and contact details. Providers use them to deliver your booking.
03Booking and confirmation
- 3.1When you complete a booking and receive our confirmation, you have a contract with the provider for the parking service. You also have a separate arrangement with Britain Car Parks as the booking agent that took your payment and will support you if something goes wrong.
- 3.2A booking is confirmed once payment has been taken and we have issued a confirmation voucher. A product appearing in search results is not a confirmed booking.
- 3.3We email your confirmation voucher to the address you give on the booking form. If it has not arrived, contact us straight away, or find it in Manage Booking using your email address and your mobile number or vehicle registration.
- 3.4Check the airport, dates, times and vehicle details on your confirmation as soon as it arrives, and tell us straight away if anything is wrong.
- 3.5Keep your confirmation voucher or booking reference with you when you travel. It identifies you to the provider, and some providers also ask for photo ID that matches the booking name.
- 3.6Click "More Info" on a product before booking to see its opening hours, limits, vehicle restrictions and any extra charges. Some car parks cannot take high-sided or unusually wide vehicles, or charge extra for them.
04Prices and payment
- 4.1All prices are for pre-booking. Prices are shown in pounds sterling and include VAT where it applies.
- 4.2The total shown at checkout is the total you pay. We add no booking fee and no card surcharge on top of the price shown.
- 4.3Payment is taken in full when you book, through our payment processor. We do not store full card details; the processor handles them under its own PCI DSS obligations.
- 4.4Payments for bookings, amendments and cancellations are processed by We Compare Travel Deals Ltd.
- 4.5Any extra charges listed under a product's "More Info" are made by the provider independently and are not part of our advertised price.
05Promotional codes and discounts
- 5.1Promotional codes, including BCP30, give a discount of up to 30% on selected products. The discount is not a flat 30% on every product.
- 5.2The discount depends on the product and the car park. On some products it is between 7% and 12%, on others between 15% and 18%, and on others between 25% and 30%.
- 5.3The exact discount for each product is shown in the search results and at checkout before you pay. The price confirmed at checkout is the price you pay.
- 5.4The discount applies to the parking price only. It does not apply to optional extras or to any charges made by the car park operator.
- 5.5Only one promotional code can be used per booking, and a code cannot be added after a booking is made.
- 5.6Promotional codes may be changed or withdrawn at any time. This does not affect bookings that are already confirmed.
06Changes and cancellations
- 6.1There are three booking types: standard; standard with Cancellation Cover added at checkout; and non-flexible. Non-flexible products cost less up front and are clearly labelled as non-refundable before you pay.
- 6.2Standard bookings and bookings with Cancellation Cover can be cancelled free of charge within 24 hours of making the booking, with a full refund. Non-flexible bookings are not refundable, even within 24 hours of booking.
- 6.3Every cancellation must reach us at least 48 hours before your booked drop-off time. Requests made less than 48 hours before drop-off are not refunded, whatever the booking type, and a booking made within 24 hours of the drop-off time cannot be refunded.
- 6.4More than 24 hours after booking, and at least 48 hours before drop-off, a standard booking can be cancelled for a £10 administration fee, deducted from the refund. With Cancellation Cover the same cancellation is free.
- 6.5Standard bookings and bookings with Cancellation Cover can have their dates changed free of charge up to 48 hours before drop-off; you pay or are refunded any difference in price. Changes made less than 48 hours before drop-off may carry the provider's own fees. Non-flexible bookings cannot be changed.
- 6.6All changes and cancellations must be made through Britain Car Parks, not with the car park. Use Manage Booking with your booking reference and email address. Most changes go through instantly; where the provider needs to confirm, we email you within 24 hours.
- 6.7Approved refunds go back to the payment method you used, usually within five working days.
- 6.8For cancellations made more than five days before drop-off, we may offer a credit voucher instead of a refund. Vouchers are valid for 24 months, can be used against any booking with us, and cannot be combined with other vouchers or offers.
- 6.9You receive a full refund, whatever your booking type, when the provider cancels your booking, closes or otherwise cannot deliver the service, or when we made a genuine pricing or booking error that cannot otherwise be put right.
- 6.10No-shows and unused parts of a stay are non-refundable, on either fare type.
- 6.11Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 exempts leisure services for a specific date from the 14-day cooling-off period. The rights in this section are contractual, and our cancellation policy sets them out in full.
07Late Return Cover
- 7.1For a normal flight delay you do not need to do anything, as providers adjust to your return. When you return after your booked day, the provider charges the extra time at its standard daily rate, which is usually between £25 and £45 a day.
- 7.2Late Return Cover reimburses those extra parking costs for up to 48 hours after your original booked return date and time, when the delay is justified and documented.
- 7.3Qualifying reasons are a flight delayed by more than 6 hours, or a cancelled flight.
- 7.4To claim, open a support ticket in Manage Booking within 3 days of your return and send proof of the delay, such as a boarding pass, flight confirmation or delay notice.
- 7.5The cover does not apply when the delay is caused by events outside our control, such as war or the threat of war, riots, civil unrest, terrorism, industrial disputes, extreme weather, epidemics, natural or nuclear disaster, fire, government regulations and advice, or airlines changing schedules because airports or airspace are congested or closed. It also does not apply to personal reasons such as illness, bereavement, choosing to extend a trip, or negligence.
08Price Promise
- 8.1Bookings at Bristol, Glasgow, Luton and Manchester are covered by our Price Promise, under the clauses on our Price Promise page (reference BCP-PM-01).
- 8.2It covers the official on-airport car parks at those four airports only, compared with the same car park booked for the same dates, including on the airport's own website.
- 8.3It does not apply to off-airport parking, such as park and ride or meet and greet run by independent operators, or to bookings at any other airport.
09Your responsibilities
- 9.1Arrive and leave within the dates and times you booked. Most providers charge an extra-day rate for late collection, apart from adjustments for flight delays.
- 9.2Give the right vehicle registration. Many sites use automatic number plate recognition, and a mismatch can stop you getting in or out.
- 9.3Follow the provider's site rules, including the drop-off location, terminal meeting point and shuttle times on your confirmation. For meet and greet, get the driver's phone number and arrival procedure before you leave home. Missed bookings, flights or other problems caused by not doing so are not reimbursed.
- 9.4Allow enough time to reach the car park or terminal, complete the transfer and check in for your flight, and tell the provider if you are delayed.
- 9.5When a provider charges you for not following its procedure or not arriving at your booked time, we may not be able to recover the charge for you. Ask the provider for a receipt for any extra charge.
10Your vehicle and valuables
- 10.1Your vehicle must be roadworthy, taxed and hold a current MOT where one is needed. A provider can refuse a vehicle that is not roadworthy, and no refund is due in that case.
- 10.2Remove valuables and personal belongings, and leave only the keys needed to move the car, with any alarm fob and starting instructions. Be ready to leave your keys with the provider when asked. Providers accept no liability for faulty keys or fobs, or for house or other keys left on the key ring.
- 10.3Once your vehicle is with the provider, any claim about its condition, contents or handling falls under that provider's terms and insurance. Check your vehicle carefully before you leave the car park or terminal, as claims may not be considered afterwards. Note the mileage and condition at drop-off if you want a record.
- 10.4The provider may move your vehicle within or between its car parks, by driving or otherwise, to run its site efficiently or in an emergency.
11Providers
- 11.1We work with providers that hold public liability insurance and, for meet and greet, motor trade insurance covering the movement of customers' vehicles.
- 11.2Park Mark accreditation or a strong independent review record is our standard for listing. We review this on an ongoing basis and remove providers that fall below it.
12Complaints
- 12.1When something goes wrong at the car park, tell the provider straight away so it has the chance to put it right. It can be hard to pursue a complaint later when the provider was not told at the time.
- 12.2Raise a complaint with us within 24 hours of your return, through our support desk, by email to info@britaincarparks.co.uk or by phone on 0333 5678 678. Include any relevant documents and receipts.
- 12.3Complaints about the parking service itself are passed to the provider, who holds the contract for it. We follow the matter up with you until it is resolved, and aim to reply within 28 working days, telling you if there is a delay and why.
13Airport charges, ULEZ and clean air zones
- 13.1Charges set by an airport or local authority, rather than by the provider, remain your responsibility. That includes drop-off charges, the London Ultra Low Emission Zone (ULEZ) and any clean air zone your vehicle passes through, whether you drive it yourself or a meet and greet driver does.
- 13.2Heathrow Airport is inside the ULEZ. When your vehicle does not meet the emission standards, a daily charge applies (£12.50 at the time of writing). Set up Auto Pay before you travel to avoid penalty notices; providers are not liable for penalties for an unpaid ULEZ charge.
- 13.3Meet and greet companies often move cars between storage and transit car parks during a stay, which can trigger the ULEZ charge more than once. For a non-compliant vehicle at Heathrow, we recommend park and ride.
14Acceptable use
- 14.1Do not misuse the site: no interference with how it works, no unauthorised copying of content or price data, no false information and no use for fraud.
- 14.2We may refuse or cancel bookings that we reasonably believe to be fraudulent.
15Liability
- 15.1We are responsible for our own performance as booking agent: processing your booking correctly, taking the right payment and passing accurate details to the provider.
- 15.2We are not liable for the performance of the independent providers, hotels, airlines or rental companies whose services you buy through the site, or once your vehicle has been handed to or returned by the provider.
- 15.3We are not liable for events outside our reasonable control, including war or the threat of war, riots, terrorism, natural disaster, fire, adverse weather, airport closures, industrial action and airline decisions.
- 15.4Our total liability for claims arising from a booking is limited to the amount you paid for that booking. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under English law.
16Privacy
- 16.1We process personal data in line with our privacy policy and our cookie policy.
17Changes to these terms
- 17.1We update these terms from time to time. The version in force when you booked, including telephone bookings, is the version that governs that booking.
- 17.2Using the site after an update means you accept the revised terms for future bookings.
18Governing law and contact
- 18.1These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you keep the benefit of any mandatory consumer protections where you live.
- 18.2Contact us on 0333 5678 678 or at info@britaincarparks.co.uk, Monday to Friday, 9am to 5pm. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
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