Cancellation Policy

01Three booking types

• Standard. A normal booking without Cancellation Cover.
• With Cancellation Cover. A standard booking with Cancellation Cover added at checkout, so cancelling later is free.
• Non-flexible. A lower price that cannot be cancelled or refunded. Non-flexible products are clearly labelled before you pay.

02What you get back when you cancel

03Free cancellation within 24 hours of booking

Standard bookings and bookings with Cancellation Cover can be cancelled free of charge within 24 hours of making the booking, with a full refund. Non-flexible bookings are not refundable, even within 24 hours.

04The 48-hour cut-off

Every cancellation must reach us at least 48 hours before your booked drop-off time. Requests made less than 48 hours before drop-off are not refunded, whatever the booking type and even within 24 hours of booking. A booking made within 24 hours of the drop-off time cannot be refunded.

05Cancelling more than 24 hours after booking

After the first 24 hours, and at least 48 hours before drop-off, a standard booking can be cancelled for a £10 administration fee, deducted from your refund. With Cancellation Cover the same cancellation is free.

06How to change or cancel

Use the Manage Booking link in your confirmation email, or go to Manage Booking. You only need your booking reference and email address. Most changes go through instantly. Where a product needs the provider to confirm, we email you within 24 hours.

07Changing your dates

Standard bookings and bookings with Cancellation Cover can have their dates changed free of charge up to 48 hours before your booked drop-off time. You pay or are refunded any difference in price. Changes made less than 48 hours before drop-off may carry the provider's own fees. Non-flexible bookings cannot be changed.

08When refunds arrive

Approved refunds go back to the payment method you used. Allow up to five working days for a refund to clear, though it is often faster. Price differences from a date change are refunded the same way.

09Refund vouchers

For cancellations made more than five days before drop-off, we may offer a credit voucher instead of a refund. Vouchers are valid for 24 months and can be used against any booking with us.

10Exceptions

You receive a full refund, whatever your booking type, when:

• the provider cancels your booking, closes, or otherwise cannot deliver the service you paid for; or
• we made a genuine pricing or booking error that cannot otherwise be put right.

11Flight delays and late returns

For a normal delay you do not need to do anything, as providers adjust to your return automatically. When you actually return after your booked day, the provider charges only the extra day at its standard gate rate. Late-return cover reimburses documented delays of up to 48 hours.

12No-shows

A booking where you do not arrive and did not cancel in time is non-refundable, whatever the booking type.

13Hotels, flights, car hire and lounges

This policy covers parking only. Hotel, flight, car hire and lounge cancellations follow the supplier's own fare rules. These are shown before you pay and set out in our hotels, flights and travel services terms.

14Cooling-off period

Parking for a specific date is a leisure service, so the 14-day cooling-off period under the Consumer Contracts Regulations 2013 does not apply. The rights on this page are contractual and part of our terms and conditions.