1. Who we are
Britain Car Parks ("we", "us", "our") operates the website at britaincarparks.co.uk and is the data controller for the personal data we collect through it. Our address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, and you can contact us about privacy at info@britaincarparks.co.uk.
2. What data we collect
When you make a booking or contact us, we collect information you provide, including your name, email address, phone number, vehicle registration, travel dates and payment details. We also collect technical data automatically, such as your IP address, device and browser type, and how you use our site, through cookies and similar technologies.
3. How we use your data
We use your personal data to process and manage your bookings, share the necessary details with the car park, hotel or lounge operator so they can provide the service, send you booking confirmations and updates, provide customer support, and improve our website and services. Where you have consented, we may send you marketing about deals and offers, which you can opt out of at any time.
4. Legal bases for processing
We process your data on the following legal bases: to perform our contract with you when you make a booking; for our legitimate interests in operating, securing and improving our services; to comply with legal obligations; and on the basis of your consent, for example for optional marketing or non-essential cookies. You may withdraw consent at any time.
5. Sharing your data
We share your booking details with the relevant operator so they can deliver the parking, hotel or lounge service. We may also share data with payment processors to take payment securely, and with service providers who help us run our website and support, under appropriate contracts. We do not sell your personal data. We may disclose data where required by law.
6. Cookies
Our website uses cookies to make the site work, remember your preferences, analyse usage and, with your consent, support marketing. Essential cookies are necessary for the site and booking process to function. You can manage non-essential cookies through your browser settings or our cookie controls. Further detail is set out in our cookie information.
7. How long we keep your data
We retain your personal data only as long as necessary for the purposes set out in this policy, including to fulfil your booking, meet legal and accounting obligations, and resolve disputes. Booking records are typically kept for the period required by law and our legitimate business needs, after which they are securely deleted or anonymised.
8. How we protect your data
We use appropriate technical and organisational measures to protect your personal data, including secure, SSL-encrypted transmission of payment and booking information and restricted access to personal data. While no online service can be guaranteed completely secure, we take reasonable steps to safeguard your information against unauthorised access, loss or misuse.
9. Your rights
Under UK data protection law you have the right to access your personal data, correct inaccuracies, request erasure, restrict or object to processing, request data portability, and withdraw consent. To exercise any of these rights, contact us at info@britaincarparks.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes and contact
We may update this policy from time to time, with the current version shown on this page and the last-updated date above. For any privacy questions or to exercise your rights, contact us at info@britaincarparks.co.uk or 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.