Whether you can get a refund on airport parking depends on what you booked. Here is how refunds and cancellations work.
Refunds depend on the product
Whether you get a refund comes down to the product you booked. Flexible bookings allow free cancellation up to 72 hours before arrival, with a refund. Cheaper non-flexible products trade that flexibility for a lower price and cannot be cancelled. The terms are always shown clearly before you pay.
Flexible bookings and free cancellation
With us, flexible products can be cancelled free of charge up to 72 hours before arrival, and you receive a refund. For most travellers whose plans might change, the small difference in price is worth the peace of mind. If there is any chance your trip could change, choose the flexible option.
Non-flexible products
Non-refundable products are cheaper precisely because they cannot be cancelled. They suit travellers certain of their plans who want the lowest price. Before booking one, be confident your dates are fixed, as you will not be able to get a refund if they change. The choice is yours at booking.
Your consumer rights
Beyond the product terms, the Consumer Rights Act 2015 protects you if a service is not provided as described. If a car park cancels on you, it should refund or offer an alternative. See our consumer rights guide for the framework. For changes you initiate, the product's cancellation terms apply.
Our verdict
Refunds depend on whether you booked flexible or non-flexible parking. If your plans might change, choose flexible for free cancellation up to 72 hours before arrival. If your dates are fixed, the cheaper non-refundable option saves money. Either way, apply BCP30 for up to 30% off.
More questions
It depends on the product. Flexible bookings allow free cancellation up to 72 hours before arrival, with a refund. Non-flexible products are cheaper but cannot be cancelled. The terms are shown before you pay.
Flexible products allow free cancellation up to 72 hours before arrival with a refund; non-flexible products are cheaper but non-refundable. Choose flexible if your plans might change, non-flexible if your dates are fixed.
Under the Consumer Rights Act 2015, the car park should refund you or offer a comparable alternative. See our consumer rights guide for the framework. For changes you initiate, the product's cancellation terms apply.
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